Shipping Policy

Last updated: May 2026

Thank you for shopping with My Store. Below you will find all the information you need about our shipping process.

1. Processing Time

Orders are typically processed within 1–3 business days of payment confirmation. Orders placed on weekends or bank holidays will be processed on the next working day.

2. Domestic Shipping (UK)

We ship to all addresses within the United Kingdom. Estimated delivery times and costs are as follows:

• Standard Delivery: 3–5 business days
• Express Delivery: 1–2 business days (where available)

Shipping costs are calculated at checkout based on your order and delivery address.

3. International Shipping

We may offer international shipping to selected countries. International delivery times and costs vary by destination and will be displayed at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available) so you can monitor your delivery.

5. Delivery Issues

If your order has not arrived within the estimated timeframe, please first check your tracking information. If you are still experiencing issues, contact us and we will do our best to resolve the matter promptly.

6. Lost or Damaged Parcels

If your parcel arrives damaged or is lost in transit, please contact us as soon as possible. We will work with the carrier to investigate and arrange a replacement or refund where appropriate, in line with your rights under the Consumer Rights Act 2015.

7. Incorrect Address

Please ensure your delivery address is correct at the time of ordering. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

8. Contact Us

If you have any questions about your delivery, please get in touch via our website at 7n2h1x-jp.myshopify.com.