Refund Policy

Last updated: May 2026

We want you to be completely satisfied with your purchase from My Store. If you are not happy with your order, please read our refund policy below.

1. Returns

You have 14 days from the date of receiving your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Your Statutory Rights

As a UK consumer, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013. You do not need to give a reason for cancellation.

3. How to Request a Return

To initiate a return, please contact us through our website at 7n2h1x-jp.myshopify.com with your order number and reason for return. We will provide you with instructions on how to send your item back.

4. Return Shipping

You will be responsible for paying the return shipping costs unless the item is faulty or not as described. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 14 days.

6. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately. We will arrange a replacement or full refund, including return postage costs, in accordance with the Consumer Rights Act 2015.

7. Non-Returnable Items

Certain items cannot be returned, including perishable goods, personalised items, and digital downloads (unless faulty).

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please check with your bank or payment provider first, then contact us if the issue persists.